Defend your rights against unfair commercial practices, abusive clauses and purchase disputes. A specialized lawyer supports you through every step.
Consumer Protection Law, Competition Law Key legislation
Consumer Law Lawyers in Morocco
32 lawyers listed in Consumer Law on AvocatLib
9 years of experience
Sofia Bousselham
Laya Law Firm•Casablanca
A lawyer at the Casablanca Bar, Sofia Bousselham has been advising companies and individuals for more than nine years in securing their activities and resolving their disputes. Trilingual (French, Arabic, English), she works both in advisory matters and in litigation.
Her practice focuses on employment law, corporate law, commercial law, intellectual property and personal data protection.
Attentive and pragmatic, she favours a personalised and strategic approach, combining legal rigour with an understanding of her clients' business issues.
A lawyer at the Casablanca Bar and founder of Cabinet Jawhari, for more than seven years I have been assisting both individuals and companies and international groups with their most demanding legal issues.
My firm practises in business and commercial law, employment law, family law, digital law and personal data protection (law 09-08 / CNDP compliance). Whether it is a matter of securing a personal situation, structuring an SME or managing the legal risks of a major account, I bring an advisory approach — proactive and results-oriented.
Drawing on a dual French-speaking and Arabic-speaking legal culture, I act with the rigour and responsiveness required by sensitive individual matters as well as by corporate environments and high-stakes transactions.
Maître Hamza HICHAMI is a lawyer in Casablanca and practises within his own firm, where he assists a clientele made up of individuals, professionals and companies with their various legal issues. He acts both in advisory matters and in litigation, bringing to each case an analysis suited to its nature and to the interests at stake for his clients.
His practice covers several areas of law and relates in particular to legal support, the drafting and analysis of deeds and contracts, as well as the defence and representation of his clients’ interests before the competent courts. He also handles disputes and seeks legal solutions adapted to the situations entrusted to him.
Maître Hamza HICHAMI assists his clients through the various stages of their proceedings, from the analysis of their situation and the identification of legal risks to the implementation of appropriate solutions. He pays particular attention to understanding each case, preparing procedures and following up on matters, in order to ensure consistent and structured handling.
Maître Hamza HICHAMI bases his practice on rigour, availability and confidentiality. His approach favours a relationship of trust with his clients and a precise understanding of their needs, with the aim of providing them with serious, clear legal support adapted to the particularities of each situation.
I am a seasoned lawyer with extensive experience spanning civil, commercial, criminal, administrative, labor, and corporate law. Every case I handle receives meticulous attention, with my client’s best interest and legal protection as my absolute priority.
I welcome collaboration with respectful and serious clients who seek quality legal work, timely execution, and complete confidentiality.
My goal: To be the trusted legal partner who safeguards your rights and simplifies your matters.
May Allah make every step easy
As a lawyer in Marrakech, we are pleased to inform all our clients and partners that we carry out our duties with the utmost seriousness. Together with our team, we ensure rigorous follow-up of our files, combining a high level of professionalism and commitment, which makes our firm the ideal choice
Maître Mohamed Adam Trabelsi, lawyer at the Bar of Rabat. He practises mainly in business law, corporate law, tax law as well as in mergers and acquisitions transactions.
Holder of several specialised degrees in Business Law and Tax Law, he has a multidisciplinary background enabling him to address the legal issues of companies in their tax, financial and strategic dimensions.
He assists Moroccan and international clients in structuring their activities, securing their transactions and preventing legal and tax risks. His practice covers advisory work and contract drafting as well as assistance in investment transactions, restructurings and business litigation.
His approach is based on a concrete understanding of the economic stakes of each case, a close relationship with clients and the search for legally secure, pragmatic solutions adapted to their objectives.
Do you need reliable legal support to defend your rights and protect your interests?
I offer you comprehensive handling of your cases, including advice, assistance, the drafting of deeds and contracts, the follow-up of proceedings as well as the defence of your interests.
My expertise mainly covers business law, labour law and administrative and real estate law.
At the service of individuals, professionals and companies, each case receives personalised, rigorous and confidential follow-up.
Business LawLabor LawAdministrative Law+27
French · English · Arabic · +1
Online booking · no slot in the next 14 daysBook by phone or WhatsApp.
A lawyer at the Casablanca Bar, I practise in both advisory and litigation matters, for individuals as well as professionals. From legal consultation to defence before the courts, I provide personalised support based on analysis, strategy and rigour, with particular attention paid to each case and to my clients' interests.
A lawyer specialising in digital law and business law, I assist companies, professionals and individuals in securing the legal aspects of their activities, their projects and their interests, both in advisory matters and in litigation.
My approach is based on an in-depth understanding of the issues specific to each case. Beyond the legal analysis, I pay particular attention to the economic, technological and strategic dimensions of the matters entrusted to me, in order to propose concrete, pragmatic solutions adapted to my clients' realities.
Areas of practice:
- Digital, Technologies & Innovation
I assist companies, electronic service providers, content creators and promoters of innovative projects in securing the legal aspects of their digital activities, bringing them into regulatory compliance and protecting their intangible assets.
Digital compliance & Strategic advice
• Legal advice in digital law.
• Bringing digital activities into compliance with the applicable regulations.
• Carrying out compliance audits and risk mapping.
• Regulatory monitoring and strategic support for digital transformation projects.
Protection of personal data
• Compliance with the applicable regulations on the protection of personal data.
• Drafting and updating privacy policies, information notices and cookie policies.
• Support in dealings with the competent authorities.
• Audits and advice on data governance.
IT contracts & Digital transformation
• Drafting, negotiating and reviewing IT contracts.
• Software, application and platform development contracts.
• Legal securing of IT and digital transformation projects.
E-commerce & Digital platforms
• Legal support for electronic commerce activities.
• Drafting General Terms and Conditions of Sale (GTCS), General Terms of Use (GTU) and legal notices.
• Advice on consumer protection and electronic payments.
• Legal compliance of digital platforms and marketplaces.
Intellectual property & Digital assets
• Protection, valorisation and management of intellectual property rights.
• Filing and renewal of trademarks, designs and models.
• Protection of software, databases, digital content and original creations.
• Drafting assignment, licence and exploitation contracts.
Content creators & Influencers
• Drafting and negotiating collaboration, sponsorship and partnership contracts.
• Protection of image rights, digital content and intellectual property.
• Advice on the legal obligations applicable to advertising, commercial partnerships and social networks.
• Support in managing disputes relating to digital platforms.
Digital litigation & Cybercrime
• Assistance and representation in disputes relating to digital activities.
• Protection against infringements of personal data, online reputation and intellectual property rights.
• Support in matters of cybercrime, computer fraud, digital identity theft and the liability of digital players.
- Corporate & Business
Company formation, structuring & governance
• Incorporation of companies and legal support with formation.
• Drafting and amending articles of association.
• Preparation of shareholders' agreements.
Corporate secretarial services
• Monitoring the legal life of companies.
• Preparation of general meetings.
• Drafting minutes and corporate resolutions.
• Completion of legal formalities with the competent administrations.
• Updating corporate registers and legal documents.
Commercial contracts
• Drafting, negotiating and reviewing commercial contracts.
• Distribution, commercial agency, franchise and partnership contracts.
• Service provision and subcontracting contracts.
• Assistance with the performance, renegotiation and termination of contracts.
Compliance & Corporate governance
• Legal compliance audits.
• Compliance with the applicable regulations.
• Development of internal procedures and governance mechanisms.
• Management of legal risks.
Business litigation
• Prevention and management of commercial disputes.
• Representation before the commercial courts.
• Debt recovery.
• Directors' liability and disputes between shareholders.
- Employment & HR
• Drafting, reviewing and negotiating employment contracts, preparing internal regulations, HR policies and internal procedures.
• Support in the application of labour legislation, bringing HR practices into compliance and legal monitoring.
• Assistance in conducting disciplinary procedures, dismissals and terminations of the employment contract.
• Defence and representation of clients before the courts and other authorities competent in labour matters.
- Business criminal law
• Prevention and management of criminal risks related to corporate activity.
• Assistance to companies, directors and employees in the context of investigations, inspections, hearings and criminal proceedings.
• Defence of the interests of companies and their directors before the criminal courts.
- Arbitration & Mediation
I assist companies, investors and individuals in preventing and resolving disputes, favouring alternative dispute resolution methods suited to their interests.
Arbitration
• Acting as arbitrator in arbitration proceedings.
• Assistance and representation of the parties before the arbitral tribunal.
• Drafting and negotiating arbitration agreements.
Mediation
• Acting as mediator in mediation proceedings.
• Assistance and representation of the parties throughout the mediation process.
• Advice on amicable dispute resolution strategies.
- Training in digital law
I assist companies, institutions and professionals in strengthening their skills and their legal culture in digital matters. I design and deliver training courses tailored to the issues facing each organisation, in order to foster a better understanding of legal obligations, anticipate legal risks and promote practices that comply with regulatory developments.
Business LawReal Estate LawIntellectual Property+34
A lawyer at the Casablanca Bar, I have for several years been assisting individuals and companies with their most strategic legal issues.
Drawing on recognised expertise in business and corporate law, insurance law and labour law, I act both in preventive advice and in dispute resolution — company formation and restructuring, commercial litigation, insurance contracts, termination of employment contracts, disciplinary proceedings and employer-employee relations.
My approach combines legal rigour with pragmatism: every case is handled with the same level of demand, whether it concerns a one-off consultation or long-term support. Available for remote consultations, I place my expertise at the service of my clients throughout Morocco and internationally, providing them with clear answers and concrete solutions.
A lawyer at the Barreau de Casablanca, Jad Berrada heads JB Law Firm, a practice dedicated to strategic legal advice in business law. For the past five years, he has been assisting companies, investors and individuals in securing their transactions, achieving compliance and managing their disputes, both in an advisory and a litigation capacity. Trilingual (French, Arabic, English), he holds consultations by videoconference.
His practice covers business law in the broad sense: company law, contract law, employment law, consumer law, land law, liability law and business criminal law. He also handles arbitration and mediation matters, favouring alternative dispute resolution methods whenever possible.
The author of several works devoted to the practice of business law — including "The 50 skills your business lawyer must necessarily possess" and "Techniques of legal reading and analysis" — he upholds one conviction: it is skills and strategy, more than knowledge of the texts alone, that make his clients win. Rigour, pragmatism and an understanding of business stakes guide the support he provides.
The firm also handles labour law (contracts, employment tribunal litigation, for employees as well as employers), commercial litigation and debt recovery, intellectual and industrial property (trademarks, patents, counterfeiting), real estate law and commercial leases, as well as proceedings before the administrative courts.
Business LawReal Estate LawLabor Law+16
French · Arabic · English
Online booking · no slot in the next 14 daysBook by phone or WhatsApp.
Consumer law holds an increasingly important place in the Moroccan legal landscape. With the growth of commerce, the emergence of e-commerce and the diversification of goods and services, Moroccan consumers face increasingly complex situations. Defective products, misleading advertising, unfair contract terms, refund difficulties: grounds for disputes have multiplied in recent years.
In response, the Moroccan legislature adopted an ambitious legal framework to protect consumers. Law 31-08 enacting consumer protection measures, which came into force in 2011, marked a decisive turning point. It established fundamental consumer rights and imposed strict obligations on professionals, traders and service providers.
Engaging a specialized consumer law attorney in Morocco gives you the means to assert your rights effectively. Whether you are an individual victim of an abusive commercial practice or a consumer protection association, a legal professional will guide and represent you with competence.
Legal framework: Law 31-08 and complementary legislation
Law 31-08 on consumer protection is the founding text of consumer law in Morocco. It regulates consumer information, commercial practices, sales and service contracts, as well as dispute resolution mechanisms. Among its major contributions are the right of withdrawal in distance selling, regulation of consumer credit and the prohibition of unfair terms.
This law is supplemented by several regulatory texts, including implementing decrees on distance selling conditions, legal warranties and pre-contractual information requirements. Law 06-99 on freedom of pricing and competition additionally sanctions anti-competitive practices that harm consumer interests.
The Competition Council and consumer protection associations play a decisive role in the effective implementation of these provisions. Approved associations can bring legal action on behalf of consumers and initiate collective actions, a powerful lever for obtaining redress against large companies.
A specialized consumer law attorney knows the intricacies of these texts and how to mobilize the right legal levers. They help you identify the exact nature of the infringement, build your evidence file and choose the procedure best suited to your situation.
When should you consult a consumer law attorney?
Disputes related to goods purchases are among the most common. A product that does not match its description, a hidden defect, a refusal to exchange or refund by the seller: these situations fully justify seeking legal counsel. Law 31-08 grants consumers legal warranties, including the conformity warranty and the warranty against hidden defects, which require the seller to repair, replace or refund the defective item.
The e-commerce sector generates specific disputes. Non-conforming delivery, late delivery, inability to exercise the right of withdrawal, unauthorized charges: online commerce disputes require precise knowledge of applicable provisions. The specialized lawyer masters the rules specific to distance selling and can assist you in resolving these disputes, whether the seller is based in Morocco or abroad.
Contracts containing unfair terms constitute another major area of intervention. Law 31-08 lists clauses presumed to be unfair and gives judges the power to declare them null and void. Subscription contracts, insurance contracts, general terms of sale: a lawyer will examine your contracts and identify provisions that undermine contractual balance.
Disputes relating to warranties and after-sales service also represent a significant share of litigation. Refusal of coverage, botched repairs, excessive delays: the lawyer intervenes to enforce your rights and, where appropriate, obtain compensation for damages suffered.
Procedures and legal remedies
Before initiating legal proceedings, an amicable complaint phase is often recommended. The lawyer drafts a formal notice addressed to the professional, detailing grievances and consumer rights. This approach often results in a quick resolution of the dispute without going to court.
When amicable settlement fails, several options are available to the consumer. Filing with the court of first instance is the standard route for disputes exceeding a certain amount. For small claims, the proximity judge offers a simplified and expedited procedure. Mediation and arbitration are also attractive alternatives, provided for by law and encouraged by public authorities.
Approved consumer associations have a collective action right that allows them to represent a group of consumers harmed by the same practices. This procedure is particularly effective against telecommunications operators, banking institutions or real estate developers whose practices affect a large number of people.
The Ministry of Industry and Commerce, through the Directorate of Quality and Market Surveillance, exercises administrative control over commercial practices. Complaints filed with this administration can trigger investigations and administrative sanctions against non-compliant professionals.
Choosing a consumer law attorney
Consumer law requires both a technical and human approach. The amounts at stake are sometimes modest, but the injustice felt by the consumer is real. A good consumer law attorney knows how to listen, assess the viability of the action and propose a strategy proportionate to the stakes.
Favor a lawyer who is familiar with the local economic fabric and the practices of professionals in the relevant sector. A lawyer accustomed to handling disputes with telecommunications operators will not have the same approach as one who manages real estate disputes or online sales litigation.
Fee transparency is essential. Given the often limited amounts in consumer disputes, your lawyer should clearly inform you of foreseeable costs and advise you on whether proceedings are worthwhile relative to the expected outcome. Some lawyers offer fixed-fee packages for this type of litigation.
Avocatlib makes it easy to find a consumer law attorney in Morocco. Browse specialized lawyer profiles, compare their experience and book an appointment in just a few clicks to defend your consumer rights.
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Lawyers specialized in Consumer Law across Morocco
Frequently Asked Questions About Consumer Law in Morocco
What is the withdrawal period for an online purchase in Morocco?
Law 31-08 grants consumers a 7-day period to exercise their right of withdrawal for distance sales, without having to justify any reason or pay penalties. This period runs from receipt of the goods or conclusion of the contract for services. The professional must refund the consumer within 15 days of withdrawal.
What constitutes an unfair clause under Moroccan law?
Under Law 31-08, any clause that creates a significant imbalance between the rights and obligations of the parties to the detriment of the consumer is considered unfair. The law provides an indicative list of clauses presumed to be unfair. The judge can declare these clauses null and void, meaning they are deprived of all legal effect, without invalidating the rest of the contract.
Can I file a complaint against a foreign e-commerce site from Morocco?
When the e-commerce site targets the Moroccan market, Moroccan courts may have jurisdiction. Law 31-08 applies to contracts concluded with consumers residing in Morocco. A specialized lawyer will evaluate the possibilities for action based on the seller's domicile, the contract conditions and applicable international conventions.
How can I prove a hidden defect in a purchase made in Morocco?
A hidden defect is a flaw not apparent at the time of purchase that renders the item unfit for its intended use. To prove it, having a technical assessment carried out by an approved professional is recommended. The lawyer will assist you in building your evidence file and implementing the legal warranty against hidden defects provided by the Code of Obligations and Contracts.
Can consumer associations take legal action in Morocco?
Consumer protection associations duly approved by the administration have the right to bring legal action on behalf of consumers. They can initiate collective actions to defend the general interest of consumers and seek cessation of unlawful practices as well as damages. This mechanism is provided for by Law 31-08.
Assert your consumer rights
Consult a specialized consumer law attorney to resolve your purchase disputes, challenge unfair terms or obtain compensation.
